Introduction

SREATS*THURSDAY*23 Sept 2004 - The President & CEO of SATS : "You cannot run a business with your eyes on the rear-view mirror. We have to make changes now to prepare for keener competition ahead", this leads to SATS decison to outsource 1,046 jobs. It's 2nd SIA Unit to outsource work, focus now on SIA Engineering.

In view of the increasingly stiff competition in the world market, more and more international players have been forced to reconsider their business strategies and re-structure their organisations. The adoption of "Supply Chain Management" and "Outsourcing" strategies are part of the latest approaches adopted by these international players to enable them to remain focused on their core businesses.

While outsourcing initially seems like an easier life ahead for middle management, it presents new challenges relating to knowing what is happening outside of the organisation’s direct control. As such, the effective management of outsourced activities is vital to ensure that the objectives of the outsourcing are met, that the quality of the products and services is not being compromised and that the operating costs are reduced. A key part in identifying outsourcing partners and managing the outsourced activities is finding out how effective are the vendors involves and hence the engagement of a competent independent process assessment service provider is a major contribution in achieving this objective.

IQCS' Assessment Approach?

1. Understand the operations priorities, risks and success factors to ensure focus on relevant issues
2. Identify desired key policy/objectives/targets (KPIs) for the organisation/operation processes
3. Determine the core and key business processes, relationship between them, and major steps/activities in the organisation/operation processes
4. Identify all applicable key resources within process
   • Manpower
   • Material
   • Machine/infrastructure
   • Environment
5. Identify key interacting parties/functions (customers, internal & external interested parties and communications)
6. Determine method to monitor and measure key process/product performance against desired KPIs
7. Study effectiveness & effeciency of process/product performance against KPIs and possible opportunities for Continual Improvement
8. Repeat the "Process Approach" and "PDCA Approach" for the whole cycle

Note : KPI = Key Performance Indicators

Why Choose IQCS?

• IQCS Auditors are highly experienced Management System Auditors who can quickly evaluate and contribute to the "Supply Chain Management" & "Outsourcing" Strategies adopted by the company
• IQCS offers "value added" auditing that supports the continual improvement in client's business processes. Our concept of value-adding audits includes customized and integrated approaches to suit your business needs.
• IQCS adopts an open communication style and is committed to a high standard of customer service Our reports aim at highlighting strengths and areas for improvement to help management prioritise efforts.
• IQCS has an international network of professional resource to readily support our international players' visions & strategies.

Engaging IQCS Services ?

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IQCS is looking for international partners in the world to provide IRCA and other International Accredited Services.